Refund policy

Last updated: December 22, 2025

Our goal is simple: you should love what you ordered. If something isn’t right, we’ll make it right.

30-Day Guarantee

• If your item arrives incorrect, damaged, or defective, it’s eligible for a replacement or full refund.
• Requests must be submitted within 30 days of the purchase date.

What’s Eligible for a Refund or Replacement

✅ Eligible:

• Incorrect item received (wrong design, size, color, or product)
• Damaged item
• Defective item / print issue

To help us resolve it fast, we may ask for:

• Your order number, and
• Clear photos showing the issue (and the full item).

Item Condition (If a Return Is Required)

If we ask you to return an item:

• Items must be unused, unwashed, and in original condition.

What’s Not Eligible

❌ Not eligible for a refund:

• Normal wear and tear
• Damage caused after delivery (washing/heat misuse, etc.)
• Requests submitted after 30 days
• Gift cards (if you offer them)
• Final sale items (if marked as such)

Sizing note: Please review the size chart before ordering. If you think you received the wrong size than what you ordered, contact us and we’ll investigate.

How to Request a Refund

Email support@gridrider.co with:

• Subject line: “Refund Request – Order #_____”
• Your order number
• A short description of the issue
• Photos of the item (damage/defect/wrong item)

We’ll reply with next steps and a resolution option.

Refund Method & Timing

• If approved, refunds are issued to your original payment method.
• After we submit the refund, it can take 3–10 business days to appear depending on your bank/card provider.

Return Shipping

• If the issue is our fault (incorrect/damaged/defective), we’ll cover return shipping if a return is required.
• If a return is not required, we’ll still resolve it via replacement or refund (case-by-case).

Policy Updates

This policy may be updated at any time. Changes will be posted on this page.